Terms of trade

Terms of Trade

Equitour Denmark receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the item is shipped.

All amounts are in DKK. Danish kroner and incl. VAT of 25%.

Equitour Denmark uses an authorized payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that you cannot read your information.

Equitour Denmark understands and respects the importance of privacy on the Internet. Equitour Denmark will not disclose customer / user information to third parties unless necessary to implement a transaction. Equitour Denmark will not sell the customer’s name, address, e-mail address, credit card or personal data to any third party without the customer’s prior permission.

Delivery

Equitour Denmark delivers on every weekday within 1-3 days after ordering on the web shop, Customers living abroad may experience longer delivery time.

The delivery costs are included in the price. Packets are send with GLS and delivered at the customer’s private address. If the customer is not at home, the package is delivered at the nearest package shop.

Warranty

A 2-year right of complaint is given according to Danish law. The right of complaint apply to defects in material and manufacture. Customers have to complain within reasonable time, which is within 2 months after the customer has found the error or defect.

The complaint does not apply to faults or damage committed by incorrect use of the product.

Equitour Denmark will cover return reasonable costs.

Equitour Denmark will cover return costs to a reasonable extent.

Upon return

Legal notice and complaints are sent to:

Equitour Denmark
Att: Jens Trabjerg
Ferrarivej 4
7100 Vejle

Refund

If a refund has been agreed upon, please send your bank details so that we can transfer the agreed amount.

Cancellation

A full return of 14 days is given on items purchased in our web shop.

The period is counted from the day you receive the order.

Return costs must be borne by yourself.

Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must return within 14 days of returning the shipment.

Shipping costs to the customer are refunded, while the customer is responsible for returning costs. Cancellation must be notified to us no later than 14 after the purchase and from the cancellation, the customer must return the delivery within 14 days of returning.

The notification shall be given per mail at info@equitour.dk. In the message, please let us know clearly that you wish to exercise your right of withdrawal. You can also choose to use our cancellation form, find it HERE

Condition of the product when you return it

You are liable only for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words – you can try the product in the same way as if you tried it in a physical store.

If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant’s commercial value.

In order to receive the full purchase amount, you must do the same as you can at a physical store. You must test the product, but do not take it in real use.

 

Complaints – overview and links:

If you have a complaint about a product purchased from our web shop, a complaint may be sent to:

The Competition and Consumer Agency’s Center for Complaints

Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission Online Complaints Platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you submit a complaint here, please provide our e-mail address: info@equitour.dk

Privacy Policy

When purchasing on the web shop, we need to store certain personal information in order to complete your purchase. The accounting act also stipulates that we store billing data for 5 years. Thus, if you shop at the web shop, the following information is stored:

  • Name and Address
  • Phone number and email address
  • Possibly. Alternative shipping address
  • Delivery form
  • Which / which product / products are purchased

Account information is not stored.

Read Equitour Denmark’s cookie and privacy policy HERE